The majority of contacts we receive are regarding changes to a plan. Many times, changes that are requested can affect other areas of a plan. Therefore, we must schedule time to sit down with a plan, make a review and determine how to best accommodate your requests. This can become difficult to do while on the telephone at the same time. By emailing your questions, it allows us time to make a proper plan review and reply with the appropriate information. We appreciate your cooperation so that we can better address your needs.
If you have ideas for more extensive changes you would like to have made, it is always best to sketch them out and send them to us for review. It can be very simple sketches to show how you would like things modified. It does not have to be expertly done.
To submit sketches depicting your change requests, please send them to
so that we can review them and provide accurate and timely information,
along with any ideas we may have to get your plan just the way you need it.
Also, see our FAQ page. It contains answers to the most common questions we receive.
Once your email is received, we will reply as soon as possible.
Email is monitored after business hours and may
receive a response at any time, including weekends. Therefore you may get answers to
questions much more quickly through email versus telephone.
See our modifications page for more information.
Monday - Friday: 9am to 6pm CT
Please leave a detailed message and the next available representative will contact you during the business hours shown.
To place an order:
Toll free: 800-470-5451
(We are unable to return calls when a message is not provided to us. Calls are handled in the order they are received and take much more time to address than email. We appreciate your patience while we work through our call lists.)